Blue Planet Emergency KeyBox Access System
Blue Planet Security Logo/Trademark

Operations: How the System Works.

The Blue Planet Box is a low cost access control system for elderly, homebound, disabled, or children left home alone or with a young baby sitter, and others to allow access by caregivers and emergency personnel including EMTs, fire and police without giving out actual keys. This system is more secure and much cheaper than giving out keys to caregivers (and later changing locks or forgetting to do so) and allows emergency access without the fire department having to destroy your door to gain entry. You can easily change codes and the kit allows changes of 20 codes and 4 separate groups of caregivers.

Even if you are not disabled, but are elderly, the risk of falling and other injury is heighened. You might not be able to get to the door and let rescuers in. This is the major purpose of the electronic medical alert systems. Your system may notify EMTs and other first responders but they still need to get into your residence to render aid. Time is of the essence.

Key Box and Tag More Details About the System:

In addition to 20 laminated access cards, Master Access Codes and instructions, 8 temporary use cards, plus the KeyBox, you receive a heavy duty laminated (10mil) plastic card which includes your Client ID, the QR-code which takes smart phones directly to your dedicated page. It includes the actual URL, and contact telephone numbers for Blue Planet Security's Emergency Call Center. It includes 20 numbers to allow you to punch out numbers to cancel that code. In this way caregivers can quickly figure out the current KeyBox combination. Emergency Personnel go to your web page or call us and provide your Client ID from the card and the first number that is not punched. From that, we can quickly provide them with the combination for the KeyBox.

This card has a hole punched into it and a brass/steel grommet inserted and locked into position by a punch press. The card is attached to the lock's cable by a 6" stainless steel cable with screw ends. It is impossible to pull the tag off of the lock using human strength, thus is resistant to vandals. We place the QR-code and other critical information on the tag rather than the KeyBox itself because it is easier to read and scan that way. We sell kits without the keybox and most keyboxes are impossible to turn around to see anything on the reverse as they are attached to the doorknob with an inflexible steel shackle. Also, many do not have enough space for the QR-code on the sides and we would have to make multiple types of labels for the boxes which is simply not practical.

The label on the KeyBox is printed in color and is intended to get the attention of emergency personnel so that they can see there is a keybox and there is a system for them to quickly get the key from the box.

About the QR-code:

The QR-code we use is different in important ways from the competition and similar products.

Illustrated in a medical alert bracelet with a QR-code. Here is the problem with that bracelet. It is engraved into metal with a laser and black powder is melted to give the image contrast. This is not cheap. The real problem is that the QR Code only takes the EMT to the companies web site. It is not possible to engrave every bracelet different to allow the smart phone reader application to take the EMT right to that client's information. The EMT then has to type in the long customer number (like they have that many customers) and then the pin. This is not efficient and is time consuming. Type one character wrong and you have to start all over.

The QR-code on this bracelet is also VERY small. This makes it more difficult to read and more difficult to read reliably. Because it is engraved into metal, contrast is a problem. These problems only increase in bad lighting conditions and at night. Blog commentators have reported scanning the codes of different bracelets (myIDband, Scan Med, etc.) 6 or more times before they could be read and only a very few qr-code reader programs would work. How many times is an EMT going to bother with it?

Our QR-code is custom produced and takes the phone right to your dedicated page. It is large, 1.5 x 1.5 inches printed in black against a white background which means it is easy to read. The URL to your page is printed right under the code, which can be typed in if necessary. You might have heard that QR-codes can store up to 4,000 bytes or characters of information. That is true, however, the down side is that the more information is stored, the less reliable reading the code becomes. The code becomes more dense and any error in reading it makes it fail to work.

We believe in keeping it simple. Our URL is 4 characters and the extension: Adding the necessary web info, it is The "s" indicates the page is encrypted by 256-bit SSL. Each customer code is only 4 characters, all in the format of lower case letter, number, lower case letter, number. The letters are never capitalized or UPPER CASE.

About USB Thumb Drives:

Some medical alert providers sell USB thumb drives with PC/MAC software to record your medical information. We considered this approach and rejected it. Chances that any EMT is going to look for or recognize it is very low and the odds of anyone have a phone or tablet that has a USB port is lower still. Finally, it is virtually impossible that any hospital is going to insert an unknown USB drive into one of their computers. In addition, thumb drives have a high failure rate and are going to have all sorts of issues when stored in a pocket for long periods. This type of a medical alert system is mostly worthless and gives a false sense of security.

About the Web Sites:

Linux web servers see UPPER/lower case as two different things. To a Windows Server they make no difference. Our sites run on Linux which is the most widely implimented web server operating system. Capitalization makes no difference for email addresses or website name. However, the Client ID is a website directory and case is important.

We have two websites to support our KeyBox system. They are and These websites are 256-bit encrypted SSL secure. They are located in different parts of the country, on different ISP's and some of the backbone connections are different. We engage a very reliable paid service that handles DNS (Domain Name Service) and automatically balances traffic between the sites and if one site fails or is otherwise not accessible it directs traffic to the accessible site. If both sites were down which is virtually impossible, emergency personnel trying the QR-code can simly telephone us directly to get the access code. Keep in mind that there is going to be more than one responder showing up. Most cities also dispatch police along with EMT and fire department responders, so there are multiple people available to attempt all contact methods.

Our KeyBox system is promoted here on our site: Our medical alert/ID system is promoted on

What Information is on the Web Sites?

The competition uses complicated and long user numbers and pin codes. These can be compromised and the encryption of the site can be broken. That is not how we do things. In our system there is no reason to place personal information on our site that identifies you. If we did that, we would have to create username and password protected directories or a database system working substantially the same way, which is what the user number and pin codes really are.

Our KeyBox system requires very little information. Our medical alert/ID requires more but none of it personally identifies you. Anyone reading the page will have absolutely no idea who it belongs to.

The KeyBox system firstly relies upon your Master Caregivers. The system is primarily based on self-help and the websites. Your caregivers are the primary resource. You should list at least one, but preferably 2 or 3. Our emergency numbers are listed after that, as well as on the KeyBox tag. Your page only displays the person's first name and local telephone number. We do not display the area code thus preventing any spammer from harvesting numbers from our site. If the master caregiver has a mobile phone with a non-local area code, then the area code is displayed. Chances are there will be multiple first responders attempting all access methods at pretty much the same time.


What Happens After Responders Get the Code?

After a first responder is given an access code by Blue Planet, we then ask the name of the agency and the badge number of the person calling. We are not going to delay entry by asking that information first. We then immediately call a direct dial local number for your nearest 911 center to confirm there is an emergency response to your address. If there is not, the police are immediately dispatched.

When you list a Master Caregiver as a resource to provide the combination code, you should tell them in advance to immediately call 911 afterwards to make certain the responder call is legitimate and if it is not, police should be dispatched.

Calls to our emergency telephone numbers are recorded. Calls to our 888 number capture the calling number as 800 lines use ANI (Automatic Number Identification) which is different from Caller ID and that number cannot be blocked by the caller. Another process captures the calling number of calls to our direct dial number.

If for any reason the first responders are unable to obtain the code from the website or voice calls, then they can simply break open the KeyBox. Replacing the KeyBox is much cheaper than replacing your door and the frame. The other advantage is, if you do not have local people to help to secure your property, the police can close and lock your door, returning the key to the KeyBox.

If the first responders can not obtain the combination code from Blue Planet's contact center (or the other resources) and have to destroy the KeyBox to obtain the key, Blue Plant will replace the KeyBox at no charge. Returning the KeyBox or providing photographs of it is required. If first responders ignore the KeyBox and/or the access information and force your door to gain entry, Blue Planet has no responsibility or obligation.

How do I Change the Entry Access Code?

First, follow the instructions on the Master Code Form. Use the paper punch to cancel the code on the Master Code Form and on your Master Access Card. When a code number is punched, it is thereby canceled and you use the next code number. Be sure to go in order and use the new code that immediately follows the canceled one. As the final step, punch the code number you want to cancel on the ENTRY CARD attached to the KeyBox. Open the KeyBox using the old code. Turn the combination wheels to the new code. Make absolutely certain you have set it to the proper code. Close the lock and the new code is set. Then turn the combination wheels to lock the KeyBox.

How do Caregivers Know I Have Changed the Entry Access Code?

What happens when you change the code and they show up at your door? They can still get in.That is one of the things that is great about our system. Your caregivers should check the Entry Card and then use the appropriate code that is on their personal access card.

In addition, especially for your Master Caregivers, you can telephone them and tell them you have cancelled a code and to use the next one or send them an email with the information.

Why Can't I Make Up My Own Entry Codes?

We considered that approach, but then it would not be a system. The client would have to go to our website or email us everytime they changed a code. Obviously people are going to forget to do that and the system would immediately be broken. It would also create a massive amount of work on our end and we could never sell the product for the current price. Actually, if you wanted to do that, you could just write down codes on a paper. Of course, that is not practical for our client market. Caregivers would not be able to get in as they would have no idea what the new code was. The client would have to call or email every caregiver everytime the entry code is changed. Further, we would not be able to print up the access cards, much less provide long-lasting laminated cards. How do I use the Temporary Access Cards?

First, remember there are 4 sets of Caregiver Access Cards each containing 5 entry codes. These are for your regular caregivers.

The Temporary Access Cards are for temporary access (a limited period of time) and they are blank so you can write whatever access code you need on them. You use only one access code and that caregiver, etc. only has the one code. The system comes with 8 TA Cards plus an 8.5x11 printed sheet which you can photocopy to give 8 more per copy. The TA Cards are also available in a PDF for downloading and you can print higher quality copies with your computer and computer printer.

When that person no longer should have access you can cancel that single code. You can do this a total of 5 times before it is necessary to give your Caregivers a new card from the next set. There are 4 sets so the system should last for a significant amount of time reducing its overall cost.

All BluePlanetBox materials are printed with environmentally friendly soy ink on Risograph printing presses.

How Do I Eliminate a Group of Caregivers?

The Caregiver Access Cards are in 4 sets. To eliminate a group of caregivers you would cancel all the codes in the first set. Distribute the next set of cards to your new caregivers. The 4 sets allows you to do this 4 times. Within each set you can issue Temporary Access Cards.

How Do I Get More Cards?

If you have more than 4 Master and 4 individual Caregivers, which is a total of 8 people, you can order additional cards in multiples of 8. You can also just photocopy the cards. The cards are copyrighted, but obviously clients can copy them.

You can easily create new Temporary Access Cards because we provide a 8.5x11" sheet containing 8 cards which you use to photocopy as many cards as you like. You can also order Temporary Access Cards like those in your original system printed on heavy duty card stock.

If you have purchased your system from a caregiver provider, lock smith or another local agent, you can purchase additional cards from them.

What Happens When I Use Up all the Codes?

When you use all 20 codes it is necessary to purchase a new system. The Entry Card will be used up and will need to be replaced as will the Caregiver Cards. Because you are a registered client you will receive a new set with new code combinations. The combinations will never be repeated. The Master Code Form will contain the website URL for ordering new systems. Orders can also be placed by a voice telephone call or fax. The same code combinations are only issued in small numbers and never within less than 100 miles from each other.

Why Use a Tag Separate from the Lock?

Trying to put a label on the lock with the codes and all the text is just not practical. It would still need some sort of a tag to enable the client to punch out canceled codes. The doorknob keyboxes are off different sizes and shapes. Many keyboxes have rigid clasps and they can't be turned or twisted. It is not possible or practical to try to read or see what is on the back of them. It is also possible that all the codes might get used up. It is a simple matter to replace the tag. The label on the lock is designed to get the attention of first responders and direct them to the Entry Code Tag for detailed information.

Is Registration and Service Really Free?

Our high security luggage tag systems have free lifetime service. The frequency of lost luggage is low (in relation to our customers) and there is not the same level of urgency and critical support as there is with our Emergency KeyBox systems. Thus, the service is free and included with the sales price for the first year. Your caregivers or other people holding the Master Access Code Cards are the primary resource for telephone support. However, we will end up providing immediate telephone support for most calls and for a product costing $19.95 this is very expensive. Our KeyBox system can last you many years. Regardless of the number of calls, staffing and overhead expenses run 24 hours a day, 7 days a week, 365 days a year. We will bill you for a yearly service fee of $9.95 per year after the first year. All medical alert products and similar products bill simularly each year. Alarm system service companies charge $20 to $40 (residential) per month. If you do not pay, your information is NOT removed from the website and we will still provide emergency telephone support. It is on the honor system more than anything else. Signing up gives us the authority to bill your credit card or debit card for $9.95 yearly. If you paid through PayPal we will send you an invoice.

What Happens If First Responders Can Not Get the Code?

Blue Planet will make a reasonable effort to provide telephone support. If no telephone support is available in a timely manner, first responders will likely and should simply destroy the keybox to obtain the key(s). Destroying the keybox is much faster and easier than trying to break through iron bars or even a strong door. In addition, not destroying your doors and frames will save you a great deal of money. Forced entry by first responders is not going to be covered by your homeowners or renters policy. In the event first responders destroy the keybox due to a failure of telephone support by Blue Planet, the keybox will be replaced by Blue Planet at no cost. The keybox will still have served its ultimate purpose and there is no other liability on the part of Blue Planet. If the keybox is destroyed by a third party Blue Planet has no liability and is not the manufacturer of the keybox. The keybox sold by Blue Planet is made by or for General Electric Corporation and is their product. If you purchase the product without the keybox, Blue Planet has no responsibility to replace the keybox under any circumstances. If first responders simply ignore the keybox or ignore the instructions and force your door, Blue Planet has no liability in that instance. We have no control over whatever the circumstances might be in an emergency situation.

What Happens to the KeyBox in a Fire?

Usually the front door will not be heavily involved in the fire before neighbors or first responders arrive. If the front door is involved, obviously the entry tag is going to melt. At a high enough temperature the keybox will melt. This will release the key(s). However, at that point, first responders will likely just force the door and damage to the door is not going to be a consideration any longer. In the case of iron bars/gate, the key will be released right in front of the door. In any number of cases, one or more residents are at the front door and can't get out because they don't have access to the key. In this situation, it is simply a matter of telling the first responders what the keybox code is.

The Blue Planet KeyBox is ABS plastic. At high enough temperatures it will melt. However, the plastic latch covering the key is designed to melt first, revealing and providing access to the key(s). Some customers may consider a steel keybox more secure, which is true, and in the case of a fire or other emergency, is a liability. In a fire the keybox itself will not melt, but the plastic combination dial or the code buttons and internal parts WILL melt, making it impossible to open the keybox easily. It will take first responders more time to force open a steel keybox than a plastic one.

If you have a home safe, especially if it is an electronic one, the front panel is plastic. The combination system will be destroyed by the fire. You will have to take the safe to a locksmith to get it opened or otherwise use heavy tools and brute force to open it.

Please visit our main site at BluePlanetSecurity.Com for full information on the various services and products offered by Blue Planet with franchise opportunities.

Blue Planet Offices, Inc.
Blue Planet Offices Logo

1107 Key Plaza #306
Key West, FL 33040-4077

305-897-2593 or 1-800-518-1206. Key West Florida Headquarters Office.

Email us at:

BluePlanetBox.Com is (c) copyright 2013 by Blue Planet Offices, Inc. and Blue Planet Security Corporation, a dba registered with the Florida Secretary of State.

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